Data Subject Rights (DSR)

Under data protection legislation, you have a number of rights including the right to:

• Be informed if an organisation is using your personal data
• Ask whether or not we are using or storing your personal information and to ask for a copy of that information.
• Ask us to correct/update inaccurate or incomplete information.
• Request a member of our team to review any solely automated decisions made by us, although there are some exceptions.
• Withdraw your consent for us using your information where processing was based on us obtaining your consent.
• Request we erase/delete your information in certain circumstances.
• Restrict how we use your information in some situations.
• In some circumstances object to the way we process your information.
• Request we port or transfer your information to another organisation or provide it to you in an accessible format for you to pass on.

How to exercise your information rights, including the right to object

When you contact us, please provide us with the below information:

1. Your name
2. Your Northridge Agreement Number
3. Your contact details – address, phone number, email
4. Your date of birth
5. Full details of your request

If any of your contact details have changed and you have not already let us know, please be sure to do so. For example,  if you have moved house, please provide your current address as well as your previous address.

If we are unable to deal with your request fully within a calendar month (due to the complexity or number of requests) we may extend this period by a further two calendar months and shall explain the reason why.

The information you supply to us will be used by Northridge for the purpose of providing you with the service you have requested. By supplying your telephone number or email address, it means we can contact you in any of those ways in connection with this request.

To protect your data, we will not process any Data Subject Request until we have verified you and any additional parties where required (for example, a joint applicant).

• If you wish to exercise your right to ask whether or not we are using or storing your personal information and to ask for a copy of that information , please email us at BOIDSARUK@boi.com or write to us at:

• If you wish to exercise any other right, please email us at customerhelp@northridgeuk.com or write to us at: