Email Warning: Only include your Northridge Agreement Number and name in emails to us. Don’t include any other personal or sensitive information as it won’t be secure

How to manage your account

You can choose to manage your account in a way that suits you. We offer the following choices:

Northridge Self-Serve (personal and sole trader customers only)
Using the Northridge website
Telephone – if you need to speak to us, call 0800 9170923
Post to: Northridge Finance, 1 Donegall Square South, Belfast, BT1 5LR

Northridge Self-Serve – Personal and Sole Trader Customers

You can manage your account online at a time that suits you by registering for our Northridge Self Serve. This is available 24 hours a day, 7 days a week, 365 days a year. In most cases your request will be completed immediately.

If you register you’ll be able to see:

Your current balance.
How much it would cost to clear your agreement
When your next payment is due
How long you have left to pay your agreement
How many miles you can do each year (PCP agreements only)
What you’ll have to pay at the end of your agreement if you want to keep your car (PCP agreements only)

You can also:

Update your contact phone number
Change your address
Change the bank account you make your payments from
Change the day of the month you make your payments (this is subject to conditions)
Add all of your accounts with us. This includes accounts you’ve had in the past but are now closed.

How to register

Click on the link to access Northridge Self-Serve. To begin registration all you need is your:

Northridge Agreement Number – this has 12 numbers and you can find it on your agreement or any letters we’ve sent you
Date of birth
Bank account number – this is the account you make your monthly payments from

Online Account Management – Personal Customers

You can use the Account Management Service on our website to:

See how much you’d have to pay to clear your agreement
Get a balance
Change your address
Change the bank account you use to make your payments

You’ll need the following to log on:

Northridge Agreement Number – this has 12 numbers and you can find it on your agreement or any letters we’ve sent you
Date of birth
Bank account number – this is the account you make your monthly payments from

If you want to:

Make a payment– click here to make payment
Change Your Bank Details – change the account you make your payments from – click here to change bank details
Set Up Third Party Access – allow someone else to talk to us about your account – click here to set up third party access
Make An Extra Payment – make a payment to clear your agreement early or reduce it – click here to make an extra payment

You should know that:

If you don’t want to manage your account online you can complete a form and send it to us – see “Business Customers” below.

Online Account Management – Business Customers

You can manage your account using our website. In most cases you’ll need to download a form and send it to us once you’ve completed it.