We’re here to support you
Managing your agreement isn’t always easy. We know things can happen in your life which mean you’d like us to make some changes to how we support you.
To tell us about your needs, you can let us know by either:
Completing our Customer Support Form
Calling our team on 0800 9170931
| If you choose to complete our Customer Support Form you’ll be taken to the Bank of Ireland UK website. We understand you’ll be providing information which is sensitive and this may cause you some concern. Don’t worry, we’re part of Bank of Ireland UK Plc, so you can be sure it’s safe and will be treated with care. |
Frequently Asked Questions (FAQs)
Click the questions to expand the answers.
Why should I tell you about my personal circumstances?
We want to do everything we can to make sure you get the right support. Any information you give will help us understand your situation. We’ll use this to see what we can do to help make managing your agreement easier.
Is the information I give you safe?
We’ll treat anything you tell us with confidentiality. Find out more about how Northridge use manages your personal data in our Privacy Notice by clicking here.
Will I be treated differently if I give you this information?
We’ll make any adjustments we can to make managing your agreement easier. We won’t judge you or give you a worse service because of anything you tell us.
What can you do to help me?
We offer a number of different options such as writing to you rather than calling you. You’ll be able to tell us if there’s anything particular you need and we’ll do what we can to assist.
Where can I find additional help?
If I need additional support, will this impact my agreement?
No, requesting additional support won’t impact your agreement.
What if my support need isn’t listed on the Customer Support Form?
Don’t worry, we’re here to help. You can speak to us by calling our Customer Service Team on 0800 9170931. We’re open Monday to Friday from 9.00am to 5.00pm
What can I do if the support I need changes?
Call our Customer Service Team on 0800 9170931 to let us know. We’ll update our records to reflect your current needs.