Accessibility Supports

We are committed to providing services that are accessible to everybody. We are working to increase the accessibility of our products and services. Click here to visit our Accessibility Statement.

We’re here for you

We understand that everyone is different and you may need extra support to manage your agreement.  Telling us about your needs will help us understand what we can do to make things easier for you.  Don’t worry, this won’t affect your agreement.

If you’d like someone to talk to us for you

All you need to do is give us permission by completing our Provision of Consent form. This should be someone you trust like a family member.

When you’ve filled in the form, post it back to us. Our address is at the bottom of the form. To keep your information safe, don’t email it to us as it’ll have your personal information on it. As emails can be intercepted, this could lead to unauthorised individuals  accessing the content and using your information for criminal purposes.  

Deaf or Hard of Hearing

British Sign Language (BSL) interpretation service from home

You can contact us from home using a BSL interpreter via SignVideo.

SignVideo will connect you to a qualified BSL interpreter using the camera on your device. The BSL interpreter will then be able to relay your conversation.

You can use this service from Monday to Friday 9am – 5pm (excluding bank and public holidays)

You can also connect by visiting SignVideo

What do I need to use SignVideo?

To use SignVideo, you will need three things as minimum requirements:

1) Device or App:

• Windows PC app

• Apple Mac app

• iOS app

• Android app

• SignVideo Web

2) Webcam

3) Good internet connection:

It is advisable to have a minimum 2mbps upload and download internet speed to get the best experience. Your internet connection can be any of the following:

• 4G or 5G mobile network

• Plugged in broadband or ethernet

• Wi-Fi

How can I get help with SignVideo?

For technical guidance or support visit www.signvideo.co.uk/faqs or contact SignVideo at help@signvideo.co.uk. 

Relay UK

Relay UK helps people with hearing and speech difficulties communicate over the phone. You can use Relay UK with a textphone or by downloading the app to your smartphone, tablet or PC. Dial 18001 followed by the Northridge number you want to call.

Customer Services – (18001) 0800 917 0931

Financial Support & Assistance – (18001) 0800 917 0932

Sales – (18001) 0800 9170922

There is no additional charge for using Relay UK, but you will still have to pay as normal for the phone calls you make.

When you call us using Relay UK a Relay assistant will type back to you what our staff member is saying. You can reply by speaking or typing your response.

Relay UK are a third party. You will be subject to their terms and conditions. Click here to find out more information and visit the Text Relay UK website.

Blind or visually impaired

You can request our communications (statements, letters and brochures) in Braille, large print, audio or coloured paper.

Please contact our customer service team  on 0800 9170931 or email customerhelp@northridgeuk.com

Online or via our app

If it is easier for you to manage your account using the web or an app, visit our ‘Customer Toolkit’ page for more details