Make a Payment
There are many reasons why you might want to make a payment to your agreement, such as:
- To cover a missed direct debit
- To make an overpayment
- To settle your agreement
- To pay your arrears
If you’re wanting to make a manual payment, make sure you can afford to do this.
What to do if you are struggling with your payments?
If you’re finding it hard to make your payments or struggling with your finances. We can help. Speak to one of our agents before making any payment. You’ll also find support information about free, independent debt help and advice from a number of organisations on our Help & Support page here.
What to do if your Direct debit has not been taken?
If your direct debit wasn’t taken from your account, we’ll automatically reapply for the payment. You’ll get a letter in the post and the direct debit will be requested again within 7 days from the date on this letter.
What to do if you want to make an overpayment?
You can make an overpayment at any time. You will find more information and details on how to make the payment here on our Making a Partial settlement page.
Are you clearing/settling your agreement?
No problem, but make sure you’ve generated your settlement figure first so you clear your agreement in full. You can get more information on our Clearing my Agreement page here.
Making your Payment
If you’re ready to make your payment, click on the relevant section to proceed:
Making your Online Payments
Making Partial Settlements
If you’ve got any questions
We’ll be happy to answer any questions you may have, or if you prefer to make your payment over the phone. Simply see our Contact us page for ways to get in touch.